T & C

Payment

The Third Aye accepts online Credit and Debit card payments via Paypal‘s secure servers.

Delivery

For items purchased within the United Kingdom and Ireland, postage and packing of any size of parcel is offered for £5.00. All items will be sent by Special Delivery. A tracking number can be provided upon request.

Items purchased outwith the United Kingdom and Ireland will be subject to a £10.00 delivery charge. Items purchased from the site for delivery outside the UK and Ireland may be subject to taxes and import duties once they reach their delivery destination. Sole responsibility lies with the customer to pay these charges.The Third Aye will endeavour to post your items within 1-21 days depending on availability as items are made to order.

 

Returns

Hopefully you will be very happy with your new jewellery. However, if you are not happy with your purchase, please get in touch so that we can arrange returning the item(s).

All items are finished by hand using age old jewellers' techniques. Pieces are finished by hand to a high and professional standard. If you find a mark or fault on the piece which you are unhappy with, please get in touch by email so that we can find a solution for you. 

Exchanges and returns can be made within 28 days of receipt of goods. Returned items must be sent back in their original condition and packaging. Please obtain a proof of posting for any returned items, as these are the customers responsibility until the package is received. The Third Aye is not liable for postage, shipping or taxes on any returned goods and cannot be held responsible for any returned items that are damaged or lost in the post. Once the returned item is received in its original condition, a refund will be organised. 

Cancellation

Should you wish to cancel your order, please get in touch as soon as possible. If your items have already been dispatched, you should return them as per the returns policy.

Personal Data

The Third Aye shall never pass on your email address or personal information to anyone. Any information collected about you shall only be used to process your order. This information will be held securely.

Your credit/debit card details are passed directly to PayPal, and are not held by The Third Aye at any stage.